Refund policy

Thank you for shopping with K&L Kraftz.  We take great pride in the quality of our products and want you to be completely satisfied with your purchase. Please review our specific policies regarding returns and refunds below.

Custom & Personalized Items

Due to the unique nature of custom-made and personalized gifts, we do not accept returns or offer refunds on these items. However, exceptions are made in the following cases:

  • Damaged or Broken Items: If your personalized gift arrives damaged or broken, please reach out to us immediately so we can assist you with a replacement or resolution.

Non-Personalized Items

For all standard, non-personalized clothing and boutique items:

  • Returns are accepted within 7 days of the delivery date.

  • Items must be in their original, unworn condition.

Shipping & Delivery

We want to ensure your order reaches you safely. To provide transparency, we adhere to the following shipping protocols:

  • Tracking: We provide a tracking number for every order and monitor the shipment until it is marked as delivered.

  • Delivered Status: We are not responsible for packages that are confirmed as "Delivered" by the carrier. We encourage customers to provide a secure delivery location.

  • Lost in Transit: If your package is lost while in transit (prior to being marked delivered), please contact us. We will work diligently with you to ensure a replacement is sent.

  • Arrival Damage: If your package arrives damaged or the contents are broken, please reach out to our team so we can provide immediate assistance.

How to Reach Us

If you have any questions regarding your order or need to report a damaged item, please contact us through our website at www.klkraftz.com or klkraftzsupport@klkraftz.com

Note: Please include your order number and photos of any damage to help us resolve your issue as quickly as possible.